Customer Service Management

What Customer Service Management Majors Need to Know

People with careers related to customer service management were asked what knowledge areas, skills, and abilities were important for their jobs. They weighted these areas on a scale of 1 to 5 with 5 being the highest.

Knowledge Areas for Customer Service Management Majors

Customer Service Management majors often go into careers in which the following knowledge areas are important:

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skills for Customer Service Management Majors

A major in customer service management prepares you for careers in which the following skill-sets are crucial:

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness - Being aware of others’ reactions and understanding why they react as they do.

Abilities for Customer Service Management Majors

Some of the most crucial abilities to master while a customer service management student include the following:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.

Amount of Education Required for Careers Related to Customer Service Management

Some careers associated with customer service management require an advanced degree while some may not even require a bachelor’s. In general, the more advanced your degree the more career options will open up to you. However, there is significant time and money that needs to be invested into your education so weigh the pros and cons.

Find out what the typical degree level is for customer service management careers below.

Education Level	Percentage of Workers
High School Diploma - or the equivalent (for example, GED)	23.3%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)	0.6%
Some College Courses	20.1%
Associate’s Degree (or other 2-year degree)	9.7%
Bachelor’s Degree	45.5%
Master’s Degree	1.3%

Online Customer Service Management Programs

The following table lists the number of programs by degree level, along with how many schools offered online courses in the field.

Degree Level	Colleges Offering Programs	Colleges Offering Online Classes
Certificate (Less Than 1 Year)	0	0
Certificate (1-2 years)	7	1
Certificate (2-4 Years)	0	0
Associate’s Degree	4	1
Bachelor’s Degree	2	0
Post-Baccalaureate	0	0
Master’s Degree	2	0
Post-Master’s	0	0
Doctor’s Degree (Research)	0	0
Doctor’s Degree (Professional Practice)	0	0
Doctor’s Degree (Other)	0	0

Majors Related to Customer Service Management

You may also be interested in one of the following majors related to customer service management.

Major	Number of Grads
General Business Administration and Management	336,268
Organizational Leadership	15,303
Interior Design Management	13,070
Supply Chain Management	10,445
Operations Management	5,884
Project Management	4,363
Office Administration	3,252
Non-Profit/Public/Organizational Management	2,481
Purchasing, Procurement/Acquisitions and Contracts Management	1,102
Retail Management	985
Transportation/Mobility Management	592
E-Commerce	415
Science/Technology Management	321
Research and Development Management	287
Risk Management	177

References

*The racial-ethnic minorities count is calculated by taking the total number of students and subtracting white students, international students, and students whose race/ethnicity was unknown. This number is then divided by the total number of students at the school to obtain the racial-ethnic minorities percentage.

• College Factual
• College Scorecard
• National Center for Education Statistics
• O*NET Online
• U.S. Bureau of Labor Statistics
• Usual Weekly Earnings of Wage and Salary Workers First Quarter 2020

More about our data sources and methodologies.